Frequently Asked Questions

Company

What does Himeya mean?

Our brand name is derived from the ‘Him’ of Himatsingka and the Sanskrit word ‘Ameya’, meaning boundless, pure.

Himêya seeks to refocus attention on things that impact our well-being — a restful night, a soothing space, and an invigorating bath. Our core philosophy is that resting better, helps us to live better and be better at everything we do.

Where do I direct Press or Marketing inquiries?

For press or marketing inquiries, please send an email to Press Press@HimeyaLife.com

Do you offer services for Business or Interior Designers?

Yes, we are proud to offer exclusive pricing and services to our Hospitality and Trade partners. Please visit our Hospitality site to partner with us on commercial projects; please visit our Trade site to partner with us on residential design projects.

Where are your products made?

Himêya is an offering of the Himatsingka Group, a textile leader with a presence across Asia, Europe and North America. Vertically integrated across manufacturing, retailing and distribution, our portfolio carries some of the most prestigious wholesale and retail brands across geographies.

The Himatsingka Group is family owned since 1985. From pioneering global cotton mapping capabilities to our state-of-the-art mills in India, we embrace sustainable technology through ethical sourcing and conscious manufacturing.

Bedding

Where are your bedding products made?

Our Bed Collection is made from the purest pima cotton grown in our farms at San Joaquin Valley and manufactured in our state-of-the-art mills in India.

Our selection of percale and sateen sheets comprises of flat, fitted sheets, pillowcases, duvet covers in prints and plains and a bedding accessories such as quilts, bedspreads and decorative cushions.

What is the difference between a percale and a sateen weave?

Both percale and sateen are made using the finest ethically sourced cotton – the difference is a result of how they’re woven.

Our percales are made with 100% pure upland cotton in a classic one-over-one-under weave. Crisp, lightweight and cool to touch, our percale sheets soften with each wash. Percale is also very breathable and will get softer with continued use. Several brands use synthetic finishes to expedite this process, but at Himeya we have chosen to avoid such treatments on our products.

Our sateen sheets are made with 100% long-staple pima cotton in a four-over-one-under weave. Soft against the skin, our luxuriant sateen sheets are naturally wrinkle-resistant, with a subtle sheen that gently reduces with each wash.

What certifications do your bedding products have?

All of our bedding is Oeko-Tex, ISO 9001, 14000 & 18000 certified.

Do you offer organic products?

Our products are not certified organic because the organic label does not ensure that an item is non-toxic. Items made of fibers grown organically – but then processed with toxic chemicals – may still carry the organic certification label. Instead, we adhere to the Oeko-Tex certification, which surpasses all other standards in safety and environmental protection.

Can I mix and match Himeya bedding?

Our sheet sets with a flat sheet and one or two pillowcases (basis size) are pre-bundled, but you can effortlessly mix and match these with our fitted sheets, printed and solid pillowcases, and duvet covers. A large part of our bedding collection be purchased a la carte, so you can mix and match as you like!

What is the thread count of your bedding?

Thread count is not the best way to measure the quality of your bedding. it’s largely a marketing gimmick, which is why you won’t find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your sheets, read our Journal story Here.

How deep are your fitted sheet?

Our percale and sateen fitted sheets are made with elastic edges. GripOn technology, a Himatsingka specialty, is also available with our Bliss fitted sheets to enable a comfortable stretch up to a mattress depth of 14” – 16”.

What is the difference in Himeya’s fabric finishes?

We do not artificially soften our fabrics with silicon, formaldehyde or toxic chemicals. At Himeya, you’re experiencing the fabric in its purest and most natural form, finished with natural plant extract finishes. Our fabrics will continue to soften with each wash.

Bath

Where are your bath products made?

Our Bath Collection is made from the purest pima cotton grown in our farms at San Joaquin Valley and organic cotton, manufactured in our state-of-the-art mills in India.

How should I care for my towels?

Cotton is as easy to care for as it is comfortable. Follow these simple tips to learn how to care for cotton fabric and keep your cotton products looking and feeling beautiful, wash after wash.

Machine wash cold with similar colors using mild detergent.

Do not bleach

Tumble dry low.

Do you offer organic products?

Our Terrain collection of bath products is made from 100% organic cotton.

How are pima cotton towels different from others?

Pima is considered the finest cotton in the world. The extra-long staple fibers make true pima extra soft and extra strong. Authentic pima cotton is a luxuriously smooth fabric that is resistant to fraying, tearing, pilling, wrinkling, and fading.

Orders

What methods of payment do you accept?

We accept payment through debit/credit cards.

When will my credit/debit card be charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. An online real–time authorization is done through the payment gateway.

Can I Change my billing address?

Billing address should be the same as the address on your credit card for successful payment processing.

Will I be charged GST?

The MRP for all our products are inclusive of GST.

How will I know that my order is confirmed?

After you make your selection and checkout an auto confirmation will be sent to your mail.

How do I check my order status?

You can track your order by clicking on the tracking no. sent to your mail.

What if I need to modify the contents of an unshipped order?

You could write to us at Trade@HimeyaLife.com. In case of a THC member, please write a mail to Trade@HimeyaLife.com

How do I cancel my order?

We do not accept cancelations once the payment has been received. To know the status of the order please write to us at Info@HimeyaLife.com

Where can I buy your products?

We are also available at select Multi-Brand Outlets and Retailers across India apart from our ecommerce site.

What is your return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 10 days. Returns will be refunded in the original method of payment. You must notify us of your items for return within 10 days of delivery receipt to be eligible for a refund.

Please note we do not accept returns on final sale items.
Shipping and handling fees are non-refundable.

Shipping

Where does Himêya ship?

We currently ship only in India.

How much does shipping cost?

We provide free domestic ground shipping across India.

How is my order shipped?

We partner with the best shipping agencies to ensure your orders reach you safe and on time.

When will I get my order?

Items in stock will be ready for delivery within 24 hours. Orders placed from non-metropolitan areas will take an extra 4-5 days for delivery.

What if I need to change my shipping address?

Please write a mail to: Info@HimeyaLife.com with your revised shipping address.

Trade

How do I become a Himêya Club member?

Click here to complete our trade application. You will receive a notification of your membership status within 2 business days.

How do I place a Trade order?

Once approved for membership, simply sign in to make an inquiry on our website.

What qualifies a Trade membership?

Our program is open to Interior Designers, Architects and other Home Design professionals with valid credentials.

Is there a minimum order quantity for Trade members?

Our THC members can place orders as required.

Do you offer fabric swatches?

We are happy to provide you with samples, upon your request.

How do I log into my trade account?

Click here to login

Hospitality

What is the difference between retail and hospitality bedding?

Unlike our retail line, our hotel-grade bedding can withstand commercial laundering and custom-confection specific to housekeeping needs.

Who is eligible to be a hospitality partner?

Our program is open to Hotel Managers, Design Professionals and Business Owners, who would like to partner with us to enhance their guests’ experience.

What is the lead time for hospitality orders?

We require a 12-14-weeks lead time for large hospitality orders (100+ sets). Smaller requests, or reorders may be processed without a lead time, depending on inventory available. Please note that shipping may take 8-10 business days.

How do I become a hospitality partner?

Click here to complete our hospitality application. You will receive notification of your membership status within 2 business days.

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