Terms & Condition

All items purchased from the Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

The Company and its associates attempt to be as accurate as possible. However, the Company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product itself offered by Himeya is not as described, your sole remedy is to return it in unused condition.

The prices indicated on the site are shown in INR for domestic customers and in USD for international customers and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

The company currently offers Debit/credit card, wallets, Netbanking, UPI to pay for your order. These payment options use advanced security sockets layer (SSL) encryption to keep your transaction secure and do not cost you anything to use.

We will always endeavor to fullfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Your order will be delivered to the address you indicated when your order was placed.
Himeya does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

You are allowed 10 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

If the product is returned within 10 days of its delivery, the User will be reimbursed via the same payment method as was used initially.

This site is provided by the company on an "as is" and "as available" basis. The company makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, the company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The company does not warrant that this site, its servers, or email sent from the company are free of viruses or other harmful components. The company will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

All the content the website (illustrations, texts, names, brand names, images and videos) is the property of the company. Any partial or total reproduction of this content, by any means and on any platform, is subject to prior and express written authorization by the Company. All information, content and files is protected by the law of the land. All fraudulent use of this content that violates the rights held by the company constitutes an offence and will be dealt with severely.
The Company will not, under any circumstances, be held responsible if a user violates rights held by a third party through his /her activities on the website.

By visiting our website, you agree that the laws of India without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and the Company or its associates.

Please review our other policies posted on this site. These policies also govern your visit to our website. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Cookies are small text files that websites store on your computer, mobile device or tablet for varying periods. They improve your browser experience, provide statistical analysis and advanced functions, simplify logging in and personalization, and are sometimes used for targeted advertising. Unless you are logging in, the cookies here are never used to identify you personally.

At HimeyaLife.com, we use cookies to compile statistical information and analyse how people use our website. This helps us provide more functionality and makes our site easier and better to use. There are two main types of cookies: “session” cookies and “persistent” cookies. Session cookies last only while you have your web browser open. Closing your web browser erases the session cookies. This type of cookie helps the site to function correctly, for example, to expand and collapse menus, make the Himeya font appear properly on your screen, or save your work as you progress through a form.

Persistent cookies are also stored in your computer, and they will persist even after you close your browser. How long they persist depends on how they were first set up; the period can vary from minutes to years. Persistent cookies are used to store the preferences of your current visit, to be used for future visits (such as remembering your location or language preferences, areas of interest, or other settings to customize your experience). They also help with statistics, analysis and advertising.

Your browser should give you the option to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.
For further information please refer to this site About Cookies. If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

We use cookies to ensure that we give you the best experience of our website. If you continue without changing your settings, we will assume that you are happy to receive our cookies on the Himeya website. However, if you wish to, you can change your cookie settings at any time.

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information"). We use your Personal Information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilized and other similar information.
The data controller in the case of www.HimeyaLife.com is Himatsingka Seide Limited. The data controller in the case of other websites that reference or otherwise use this Internet Privacy Policy is the Himatsingka group entity set out in the website that references this Internet Privacy Policy. Some Himatsingka Group entities, offerings, programs and/or websites may have their own, possibly different, privacy policies. We therefore encourage you to read the privacy policy of each of the Himatsingka websites, offerings, or programs you visit or review.
Himatsingka Seide Limited is located in India, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with us, your personal information may be stored in or accessed from multiple countries, including India. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this policy and as permitted by applicable data protection laws. When we transfer your personal information outside the European Economic Area, we do so in accordance with the terms of this privacy policy and applicable data protection law or pursuant to data transfer agreements that incorporate the Standard Contractual Clauses approved by the EU Commission.
We keep your personal information to enable your continued use of our site, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

You provide information to us when you:

1. search for, subscribe to, or purchase our offerings;
2. create or administer your account (and you might have more than one account if you have used more than one email address when using our site);
3. configure your settings for, provide data access permissions for, or otherwise interact with us;
4. register for or attend a Himeya event;
5. purchase our, products, or services from third-party providers, market places or through our own site (or other similar venues operated or provided by us);
6. communicate with us by phone, email, or otherwise;
7. complete a questionnaire, a support ticket, or other information request forms;
8. post on our website or participate in community features; and
9. employ notification services.
10. Depending on your use of our site, you might supply us with such information as:

1. your name, email address, physical address, phone number, and other similar contact information;
2. payment information, including credit card and bank account information;
3. information about your location;
4. information about your organization and contacts, such as colleagues or people within your organization;
5. usernames, aliases, roles, and other authentication and security credential information;
6. content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
7. your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you, when you attend our event (s) or use our Offerings;
8. information regarding identity, including government-issued identification information;
9. corporate and financial information; and
10. VAT numbers and other tax identifiers